Welcome to Empress Elite Limousine! By using our website (https://empresselitelimousine.com/) or booking our services, you agree to comply with the following terms and conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By accessing or using our website and services, you agree to be bound by these terms and conditions. If you do not agree, please do not use our services.
2. Service Overview
Empress Elite Limousine provides luxury transportation services. Availability of services may vary based on location, time, and booking status.
3. User Obligations
- You must be at least 18 years old to book services.
- Provide accurate and complete information during booking.
- You are responsible for ensuring timely arrival at the pickup location.
4. SMS Communications
- Purpose: SMS communications are used solely for essential updates, confirmations, and reminders related to your limousine service bookings.
- Opt-In Consent:
- Customers must explicitly opt-in to receive SMS communications. This is done by checking the consent checkbox on our online booking form
Consent for SMS Communications
Upon granting consent to receive SMS communications from our company, please be assured that your phone number and SMS consent will remain confidential. We will not sell or share your information with third parties or affiliates. Your phone number and consent will solely be used to facilitate communication with you and will not be disseminated for marketing purposes.
Types of SMS Communications
After obtaining consent, the following types of messages may be sent to you, depending on your interactions with our services:
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- Customers and Guests: Updates related to orders, deliveries, or other relevant information.
- Job Applicants: Notifications regarding the status of your application.
- Appointment Reminders: Reminders about scheduled appointments or events.
- Example Messages:
“Hi John, this is a reminder about your upcoming appointment with Empress Elite Limousine on December 1st at 9:00 PM. We look forward to seeing you!” - “Hello Sarah, just a friendly reminder about your scheduled ride with Empress Elite Limousine on December 5th at 7:00 PM. We’re excited to serve you and ensure a smooth experience!”
- “Hi Megan, your upcoming appointment with Empress Elite Limousine is confirmed for December 5th at 7:00 PM. Please let us know if you have any special requests. See you soon!”
To opt-out, reply “STOP” to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply “HELP.”
Standard Messaging Disclosures
To opt out of SMS communications, simply reply with “STOP.”
For assistance or inquiries, reply with “HELP.”
Message and data rates may apply
Sample response for “HELP” reply:
“For further assistance, please visit our website at https://empresselitelimousine.com/ or contact us at (678) 431-7222.”
Message Frequency
You may receive approximately 5-10 messages per day related to your requests. However, the frequency may vary depending on the nature of the communication.
“SMS opt-in or phone numbers for the purpose of SMS are not shared with any third parties or affiliate companies for marketing purposes”
5. Booking and Payments
- Reservations: All reservations must be made in advance through our website or customer service.
- Payment Terms: Payment is required at the time of booking unless otherwise agreed upon.
- Cancellations: Cancellations must be made at least 24 hours in advance to avoid penalties. Refund policies are subject to the specific terms of your reservation.
- No-Show Policy: Failure to appear at the pickup location will result in the full charge of the booking.
6. Liability
- Empress Elite Limousine is not responsible for delays caused by weather, traffic, or unforeseen circumstances beyond our control.
- Passengers are liable for any damage caused to the vehicle during the trip.
7. Prohibited Activities
While using our services, passengers must not:
- Smoke, consume illegal substances, or engage in illegal activities.
- Engage in any behavior that may jeopardize the safety of the driver, passengers, or vehicle.
8. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
9. Intellectual Property
All content on this website, including logos, images, and text, is the property of Empress Elite Limousine and may not be reproduced without written permission.
10. Dispute Resolution
Any disputes arising from the use of our services will be resolved in accordance with the laws of the State of [Insert State], USA.
11. Modifications to Terms
We reserve the right to update these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services signifies acceptance of the updated terms.
12. Contact Information
For questions or concerns regarding these terms, please contact us at:
Empress Elite Limousine
Email: info@empresselitelimousine.com
Phone: (678) 431-7222
By booking our services or using our website, you confirm your agreement to these terms and conditions. Thank you for choosing Empress Elite Limousine for your luxury transportation needs!